Customer care
Contact
Contact Us
Have a question about a product, an existing order, sizing/thread compatibility, or a trade/contractor account? We're happy to help.
Email: support@brassluxe.com
Phone: +1 (202) 768-7386
We typically respond within 24-48 hours.
Before you reach out
For the fastest answer, check our FAQ, Shipping & Delivery, and Returns & Warranty pages — many common questions about patina, delivery times, and returns are answered there.
If you're contacting us about an existing order, please include your order number so we can help faster.
For order questions, include your order number. We typically respond within 24–48 hours.
ShippingStandard shipping is $100 USD with delivery in 7 to 15 business days. Shipping is free on orders of $300 USD or more.