Brassluxe

Track Your Order

Once your Brassluxe order ships from our workshop in Morocco, you'll receive a confirmation email with a tracking number and a link to follow your package's journey to your address in the United States.

Order timeline

Order received — you'll get an order confirmation email immediately.
In production / handling — many pieces are finished to order; this typically takes a few business days.
Shipped — you'll receive tracking details by email as soon as your order leaves Morocco.
In transit — international delivery to the US typically takes 10–20 business days total from order date.
Delivered — tracking will update once your package arrives.

Can't find your tracking email?

Check your spam or promotions folder first. If it's been more than 5 business days since you ordered and you haven't received a shipping confirmation, email support@brassluxe.com or call +1 (202) 768-7386 with your order number and we'll look into it right away.

Tracking shows no movement

International tracking can occasionally show gaps in scanning while a package is in transit or customs processing — this is normal and doesn't necessarily mean anything is wrong. If tracking hasn't updated in more than 5 business days, reach out and we'll investigate with our carrier.